Smaller Business Podcast

A show for people who think small and big

Episode 011: Missing out on the mythology

This week’s show is about scope and parameters. How feeling bad about telling your customers “no” might be slowly destroying your business. Those stories about hotel and airline staff going “above and beyond” are part-myth, part bad business for most people without hundreds of staff or dollars. Also, how thinking longer about your business’ social media presence can save you from yourself.

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Episode 011: Missing out on the mythology