This week’s episode has me fired up. Hear about my experiences with a dishwasher repair from hell and trying to hire landscapers. It’s always a good reminder of how to improve a business when everyone else seems so bad. Available here and on iTunes. Follow us on Twitter and Facebook, too. Or follow Justin directly on Twitter.
This week’s episode comes with two parts. In part one we talk about keeping up with the Jones’. How copying your competitors can border on competitive analysis to blatant, childish, uninspiring copying that’s disrespectful to your company and customers. In part 2 we talk about iterative improvements and holding people responsive for continually developing your […]
This week’s episode has three parts. First we talk about knowing what customers are truly thinking. Second, we talk about we as designers look for in our customers. Third, it’s all about measuring things so you know how and when something can and should get fixed. Available here and on iTunes. Follow us on Twitter and Facebook, too. Or follow […]
This week’s episode I spill some beans. We talk about how designers can ask questions or design “traps” that make it easier to see through facades put on by middle-manager types, or expose weaknesses in the organization and structure of an organization. It’s a good one. Available here and on iTunes. Follow us on Twitter and Facebook, too. Or follow […]
This week’s episode is about understanding your business philosophy. Namely, what your happiness is tied to and how to get more of that. I say “how to” very liberally, because there’s no clear answer for this kind of question. But it’s something I’ve been chewing on for a while. What happens to a business when […]
This week’s show is about scope and parameters. How feeling bad about telling your customers “no” might be slowly destroying your business. Those stories about hotel and airline staff going “above and beyond” are part-myth, part bad business for most people without hundreds of staff or dollars. Also, how thinking longer about your business’ social […]